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Customer Review Guidelines

HemaBuddy™ Hong Kong values your opinions. These Customer Review Guidelines will help you to use the Review section as a space where you and other users can share authentic feedback about our products - positive or negative.

Any attempt to manipulate HemaBuddy™ Hong Kong's content or features, including by contributing false, misleading, or inauthentic content, is strictly prohibited. If you violate our Guidelines, we may remove content, restrict your ability to use the HemaBuddy™ website, or suspend or terminate your account. Misconduct may also violate laws and can lead to legal action and civil and criminal penalties. We encourage anyone who suspects that content manipulation is taking place or that our Guidelines are being violated in any way to notify us. We investigate concerns thoroughly and take any appropriate actions. By leaving a Review on our website, you agree to our Terms of Service and to abide by these Guidelines as modified from time to time. These Guidelines apply to any content (including text, images, video, and links) you submit HemaBuddy™ and actions you take (such as recommending a post) when leaving a Review. These Guidelines also apply to your interactions with other members of the Community.

Eligibility
To contribute to Customer Reviews, you must have spent at least $200 HKD on hemabuddy.com.hk in the past 12 months. If you do not meet this requirement, your content may be removed. You do not need to meet this requirement to read content posted by other contributors or post questions.


Be Helpful and Relevant
The Customer Review section is intended to provide helpful, relevant content to customers. Content you submit should be relevant and based on your own honest opinions and experience.

  • Customer Reviews and Questions should be about HemaBuddy™. Comments on a product's value and sentiment for the manufacturer or price are allowed. Example: "For $370, this dog health supplement has exceeded my expectations." Other uses of pricing, product availability, or alternate ordering options should not be shared in Customer Reviews. Example: "Found this here for $50 less than my local store".

  • Respect Others
    HemaBuddy™ Hong Kong values diverse opinions, so you may disagree with some content that you come across. Keep in mind that something that may be disagreeable to you may not violate our Guidelines. In order to maintain a welcoming environment for all users, your participation in the Customer Reviews section must always be respectful of others. In particular:

  • Don't post content that is libelous, defamatory, harassing, threatening, or inflammatory. For example, don't use obscenities or profanity, and don't express hatred or intolerance for people on the basis of race, ethnicity, nationality, gender or gender identity, religion, sexual orientation, age, or disability, including by promoting organizations with such views.
  • Don't post content that is obscene, pornographic, or lewd, or that contains nudity or sexually explicit images.
  • Don't post content that invades others' privacy. For example, don't post other people's phone numbers, email addresses, mailing addresses, or other personal information, and don't post links to phishing or other malware sites.
  • Don't impersonate other people or organizations or pretend to be someone or something you're not.
  • Don't repeatedly send messages or requests to other people.
  • Don't attempt to drown out other people's opinions, including by posting from multiple accounts or coordinating with others.
  • Don't engage in name-calling or attack people based on whether you agree with them.
  • You may question the beliefs and expertise of others as long as it is relevant and done in a respectful and non-threatening manner.

  • Promotions and Commercial Solicitations
    In order to preserve the integrity of Customer Review content, content and activities consisting of advertising, promotion, or solicitation (whether direct or indirect) is not allowed, including:

  • Creating, modifying, or posting content regarding your (or your relative's, close friend's, business associate's, or employer's) products or services.
  • Posting advertisements or solicitations, including URLs with referrer tags or affiliate codes.

  • Infringing Content
    Don't post content or interact with other members of the Community in a way that infringes the intellectual property or other proprietary rights of others. Only post your own content or content that you have permission to use.


    Illegal Activity
    Don't post content that encourages or supports behavior that is illegal, including violence, fraud, illegal drug use, underage drinking, or child or animal abuse. Examples of prohibited content include:

  • Content advocating, threatening, or joking about physical or financial harm to yourself or others, including terrorism.
  • Content offering fraudulent goods, services, schemes, or promotions (e.g., make-money-fast schemes, pyramid schemes).
  • Content posted intentionally as sarcasm as it relates to self-harm or harm to others.
  • Content that encourages or supports the dangerous misuse of a product.

  • Additional Guidelines for Customer Reviews
    The following guidelines apply to Customer Reviews in addition to the other guidelines given above:

  • If your review is removed or rejected because it does not comply with our guidelines concerning promotional content, you may not resubmit a review on the same product, even if the resubmitted review includes different content.
  • Reviews may only include URLs or links to other products sold on hemabuddy.com.hk.
  • We may restrict the ability to submit a review when we detect unusual reviewing behavior, or to maintain the best possible shopping experience.

  • Reporting Abuse
    For some types of content, including Customer Reviews and Customer Answers, you can report possible violations of these Guidelines by clicking the "Mark as Spam" link near the content. If no "Mark as Spam" link is available, you may email contact@hemabuddy.com.hk, specifying the location of the content and the reason you believe it violates these Guidelines.